Big C PLUS App terms and conditions

Home
Big C PLUS App terms and conditions

Terms and Conditions of Service for Big C PLUS Application

   Terms and conditions of service for Big C PLUS Application, is now referred to as “Terms of Service” , including Personal Data Protection Policy, which is the agreement between Big C Supercenter Public Company Limited, herein referred to as the “Company” , a party, and a client who uses Big C PLUS Application, which is referred to as “User”. Please read these Terms and Conditions for your own understanding. By using our service, Big C will consider that the user has read, understood, and agreed to comply with this Terms and Conditions in all respects.

1. Definitions

1.1 Big C PLUS Application is a software application that users can access through smart phones, which serves as a channel for users to use the services offered including the membership services of the BIG POINT, Big wallet, and Big C Online. The Company offers software applications for members to download on many electronic devices. However, Big C PLUS Application cannot be used on multiple devices at the same time.

1.2 User is a person who access on Big C PLUS Application or a person who register/log in a member of the Big C Online and/or links the account to BIG POINT and Big Wallet account.

1.3 Smart phones refer to mobile phones or other electronic devices that User uses to gain access to Big C PLUS Application. The device may use the operating system such as Android, IOS, or any other operating system that supports Big C PLUS Application.

1.4 Big C PLUS Application provides the following services to users:

1.4.1. BIG POINT member service including:

- BIG POINT membership application

- Checking BIG POINT points

- Collecting and redeeming BIG POINT points to receive benefits

1.4.2. Big wallet service

1.4.3. Purchasing products via Big C Online service.

2. General Terms

2.1 User agrees to abide by and comply with service terms and conditions. By using our Services, you agree to these terms. The User acknowledges that the Company may amend or add the terms of service without prior notice. Continued usage after the amendment or additions of the terms is considered as an acceptance of the amendment of additional terms of service.

2.2 Unless notified or otherwise specified, services, new features that have been added, improved or modified, are considered under the terms and conditions of this service.

2.3 User agrees that the company has the right to update or cancel the service or any part of the service, whether temporarily or permanently, at any time without prior notice.

3. The use of Big C PLUS

3.1 Those who wish to process any transactions on the Big C PLUS Application account must log in a Big C Online member first.

3.2 Using the service for the first time, User will need to login to Big C PLUS Application by entering Mobile number and verifying OTP (one-time password) or enter a password.

3.3 In case of a non-membership of Big C Online, User must sign up and register by filling in information as specified by the Company or to be determined in the future. The information must be accurate and current. If there are any changes to the information provided to the Company, User must update the information and notify the Company of such changes. User agrees to provide evidence to confirm the accuracy of the information to the Company upon request. User must set a password, hereinafter referred to as “password” to login to Big C PLUS Application and perform transactions within the application. User can change the password by themselves according to the terms and conditions of the Company.

3. The Use of Big C PLUS Application

If User does not complete the registration or provide requested evidence to the Company, User permits the Company to suspend the service temporarily. The Company is permitted to take any necessary actions until the User completes the registration and/or provides the requested evidence as specified by the Company.

The Company reserves the right to cancel the use of the service. This includes the service of any transactions with the user who conceals the real name, or use an alias, or users that the Company discovers that the service is registered incorrectly, to suspend transactions under the law.

3.4 User must keep password confidential. User agrees that if there is a transaction requiring password, it will be considered as the action performed by the User in all respects. The Company is not responsible for any damages that occur from the use of Big C PLUS Application under the subscriber account by using User’s password.

3.5 In the event that the User uses the password and the transaction is completed, User agrees that it is not possible to cancel, withdraw, change or amend the completed transaction. User must be bound by the completed transaction in all respects.

3.6 In the event that User forgets the password or wishes to change the password, User must proceed with the change password option in the application. However, the above operations will not affect the transaction or redemption of any benefits that has already been completed before notifying the Company.

3.7 The Company will provide the best service in order to provide User with satisfactory services. In case of interruption or delay of service caused by computer system, Internet system, electronic devices, or any other system related to this service including mobile phone network systems, and by any causes, User cannot take such a situation as a ground to claim for any indemnification or any expenses from the Company.

3.8 The Company is not responsible for any loss and/or any damages, whether direct or indirectly arising with data on mobile phones or any other device resulting from the use of this service.

3.9 In case the User wishes to delete Big C online account, User can proceed such account deletion on User’s own via Big C PLUS app or any channels specified by the Company and shall comply with the procedures prescribed by the Company. The deletion of User’s Big C Online account will not affect the status of User’s Big Point and Big Wallet memberships.

4. Cancellation of use of Big C PLUS Application, suspension of Big C PLUS Application.

4.1 To cancel the use of the Big C PLUS Application, User must contact Big C Call center Tel. 1756 or any other method specified by the Company. User must follow the procedures set by the Company.

4.2 The Company reserves the right to terminate the service temporarily or permanently or suspend service without prior notice under following circumstances.

4.2.1. User using forged documents or show false statements when registering for a Big Wallet account, including reporting inaccurate information or showing false evidence or showing incomplete documents as requested by the Company, until the Company will receive complete and accurate information.

4.2.2. Death of User

4.2.3. The official or an agency issues an order to seize, garnish assets of User or being accused or suspected of illegal offender.

4.2.4. The Company has a reasonable ground to suspect that User attempts to commit an offense or act against the law or undertake any action that may cause damage to the Company or any other persons.

5. Affirmation of User

5.1 The User certifies to be is at least 15 years of age or older, or User is legally permitted to be bound by these terms and conditions. User understands that he/she will be responsible for financial results or other results that occur or may occur as a result of using the service. This includes any results that may occur from the User authorizing third parties to use the registration information, password or other information of the User.

5.2 User must not to use this service to conduct illegal financial transactions, i.e., gambling, sexuality, money laundering, terrorism, distribution of mass destructive weapons or exploit from Big Wallet by acting as payment agent or conducting business including acts which are in violation of public good or against good morals of the people or violating the intellectual property rights of others or any illegal actions. Therefore, if any damage occurs to the Company or there are claims made to the Company for any responsibility whatsoever from the User’s transaction through Big Wallet, the Company has the right to suspend or cancel the transaction immediately. User is responsible for compensating the Company for all damages. User agrees that the Company has the right to suspend and/or cancel the service. The Company has no involvement or responsibility for all damages that will occur.

5.3 User guarantees that the information provided to the Company is correct in all respects. If The Company discovers that the User has falsified the information, documents and/or impersonated any person, regardless with or without that person’s consent, the company reserves the right to suspend or cancel the service immediately. User is responsible for compensation to the Company in all respects (if any) regardless of the User’s intention.

6. Contact and reporting problems in the event of an error in the Big C PLUS Application.

User can contact Big C Call Center Tel. 1756 for further information or to report the errors, comments or any other issues.

7. Disclaimers

    The Company reserves the right to change or amend the conditions without prior notice. Except for changes that may cause Users to lose benefits, the Company will notify User in writing on website at least 30 days before the change.

Notice of collection, use, and disclosure of personal data

Big C Supercenter Public Company Limited (the “Company”), as the personal data controller, collects, uses and retains your data in order to provide service and comply with the terms and conditions of the Application (“Big C PLUS Application Service”) as detailed in Clause 1 below. As your data is personal data protected under the Personal Data Protection Act B.E. 2562 (the “Act”), in order to process such personal data in accordance with the requirements of the Act, the Company has prepared this document to allow you to acknowledge and understand your rights under the law, including the Company’s reason for collection, use and /or disclosure of your personal data. Please thoroughly read and understand the details for the benefit of exercising your rights.

Categories of Personal Data, Period of Retention and Purpose of Collecting and Using Such Personal Data by the Company

In order for you to get the most benefits from Big C PLUS Application Services and to allow the Company to efficiently provide Big C PLUS Application Service to you, the Company collects, uses and retains your personal data as follows:

Collected Data

Device ID, User name, facebook account information (e.g. name and surname displayed on facebook and registered email with facebook), contact information between you and the Company in image texting, or electronic files (images and/or audio or any other type of display output), transaction information, information about application usage and information stored by Applications as necessary

Purpose of Collection and Use of Personal Data

To identify and verify benefits and/or request to use benefits of customer.

To analyse data and study customer behavior, including contact customers for opinions about Company services and products, to research, to do marketing activities, promote, develop and improve the efficiency of products and services of the Company.

To exercise legal rights and other necessarily legal proceedings related to goods and services.

To ensure safety of using services and to monitor and prevent fraud and crime or abuse of services.

Legal Basis for the Collection and Use of Personal Data

To perform obligations under the contract and as necessary for the legitimate interests of the Company

Period of Data Retention

As long as remain use of Big C PLUS Application Services

2.   Categories of Personal Data that will be Disclosed, the Necessity for Disclosure and the Categories of Persons Whom Personal Data will be Disclosed to.

A data processing company that provides consumer behavior analysis services including Appsflyer, Google analytic, Facebook and Google ad.

Personal Data to be Disclosed

Device id, Mobile no, User id., Email

Necessity for Disclosure

a. To evaluate work performance and facilitate in operation

b.  To analyze information and to study customer behavior in order to do marketing activities.

Legal Basis for the Disclosure of Personal Data

To perform obligations under the contract and as necessary for the legitimate interests of the Company.;

Categories of Persons Whom Personal Data will be Disclosed To

A data processing company that provides consumer behavior analysis services including Facebook, Google, and Firebase

3.   Rights of the Personal Data Owner

Please note that an owner of personal data is protected under the Act as described below The personal data owner is protected under the Personal Data Protection Act B.E.  2562 as follows:

1. The right to revoke the consent

In the case where the Company has requested and received consent to collect, use or disclose for benefit thereof in accordance with the purpose mutually agreed by the data owner, the data owner has the right to revoke his/her consent on the use of such personal data at any time.

2. The right to access and receive a copy of personal data stored by the Company.

You have the right to access and receive a copy of your personal data stored by the Company. When the Company receives your notice to exercise such rights, Company will consider your request for further appropriate action within 30 days from the date of receipt of such request. However, the Company reserves the right to refuse such request if  it is required to comply with the law and court order, and such access and receipt thereof may result in violation of other third party’s right and freedom.

3. The right of request for disclosing the procurement of personal data from an alternative source.

In the case where the Company has received personal data from any source other than directly from the owner of the data, the Company will inform the owner within 30 days after the date receiving such personal information (unless it is required by law). In such a case, the data owner may inquire and request the Company for disclosure of the source of such personal data.

4. The right to receive and request the Company to transfer or forward the data to other personal data controller when the Company adjusts the format of the data storage for automated reading and transfer

You have the right to receive your personal data from the Company in the case where the Company has rendered such personal data in a format that can be read or generally used by automated tools or devices and use or disclose personal data by electronic means. Also, you have the right to request the Company to send or transfer such personal data in such forms to other data controller when applicable by automated system and have the right to receive personal data that have been transferred or sent to other data controller except where the technical condition does not allow to do so.

5. The owner's right to object to the collection and use of personal data

The owner has the right to object to the collection and use of his/her data under the following circumstances: 

(1) The collection of personal data can proceed without consent as permitted by the bylaws or other juristic person other than personal data controller (unless such benefit is below basic right of the data owner or;

(2) The collection, use, or disclosure of personal data is for direct marketing;

When the Company receives your notification of the intention to exercise such rights, the Company will promptly separate personal data of the data owner from other data. However, the Company reserves the right to refuse your request to exercise such right if the Company can prove that the collection of personal data is exempted from the need for consent as it is necessary it is necessary for the legitimate interests of the Company on more important legal ground or for the establishment of a legal right, compliance with or exercising legal claims or raising against legal claim.

6. The right to request to destroy or turn personal data given to the Company into unanimous data.

The data owner may make a request to the Company for the elimination of his/her own personal data and/or turn his/her given data into unanimous data under the following circumstances:

(1)  The personal data is no longer necessary for the storage of personal data according to the objectives.

(2)  When the data owner revokes his/her consent in collecting, using, or disclosing personal data, the Company shall have no legal authority to collect, use, or disclose such data.

(3)  When the data owner exercise his/her right to oppose the collection, use, or disclosure of personal data, the Company shall not reject such request or;

(4)  When personal data is collected, used, or disclosed illegally,

when the Company receives notice of the wish to exercise any rights from the data owner, the Company will consider such request to proceed with proper action within 30 days from the date of receipt. The Company reserves the right to reject such request from the data owner where it is contravene to the law or necessary and legal right to refuse.

7. The right of request to the Company for suspension of personal data

The data owner may inform the Company to suspend the use of his/her data immediately under the following circumstances:

(1)  When the personal data controller is under the examination of accuracy, completeness, or update such data as per the data owner's request.

(2)  When such personal data could be deleted or destroyed, the data owner may request to suspend such data instead of deletion or destruction.

(3)  When such personal data is no longer necessary for storage under the purpose of data collection but the data owner requests to continue the storage for initiation of right permitted by law, compliance or exercise of a legal right or to raise as a right of a claim as permitted by law.

(4)  When the Company is considering the exercise of data owner's right against the collection, use, or disclosure of personal data 

8. The right to request the Company to correct, validate and update personal data

In case of any changes regarding personal data given to the Company or that the Company has collected [Notice of details in relation to collection, use and disclosure of personal data] the data owner may request the Company for any correction or update at any time.

9. The right of claim in case it is found offensive against Personal Data Protection Act B.E. 2562

In case the data owner finds that the Company conduct any action that violates or contravene the Personal Data Protection Act B.E. 2562, the data owner may report such violation to the Company and/or relevant authority.

If you wish to exercise any right as shown above, you can contact and submit your request to the Company at any time according to the contact details as specified in the section “Contact Us”.

4. Contact the Company

Please contact the Company to inform your wish to exercise the right to personal data ownership at Call center 1756