Delivery methods
Big C Online supports 5 delivery methods. The available delivery method for each product will be shown as an icon under the product name and the available delivery methods for that order will be displayed when check out.
1. Next Day delivery
Big C Online Next day delivery service, customers can choose delivery date up to 7 days in advance. Big C Online has 6 rounds of Next day delivery per day (every 2 hours) from 10:00 AM - 10:00 PM Note: The delivery cycle may be changed as appropriate or announced by the government. The customer can choose the delivery time in the order process.
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Delivery feeMinimum order 250 baht / order and normal delivery fee 69 baht / order, please check the website page for promotions during each period.
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Conditions
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For ordering products through Big C Online by choosing Next day deliver within the service area specified by Big C
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To be able to serve all customers quickly and accurately, delivery staff will take no more than 20 minutes/order/person. For delivery of products according to residential accommodation.
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To ensure customer privacy, all deliveries are made to the following locations:
- Individual Residence: Front entrance of the premises.
- Condominiums and apartment buildings: Designated collection area, as determined by property management.
- Office buildings: Designated collection area on the ground floor.
- Please note that the delivery personnel are not permitted to access the customers' residential area.
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For air conditioner delivery and products that need to be installed
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Prices shown on the website do not include installation service, installation fees and additional special equipment (if any)
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Installation date depends on the appointment of the installer and the customer.
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You will receive a call to make an appointment from the installation staff at the phone number that the customer informs in the order process
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Delivery distance within 25 kilometers (from the location of the delivery branch) in case you are outside the delivery area. The company reserves the right to cancel the order without any cost. Delivery distance is subject to change without prior notice.
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If the delivery staff is unable to contact the customer more than 3 days via the telephone number that the customer has notified in the ordering process. The company reserves the right to cancel that order.
2. Express delivery
Big C online express delivery service has 10 express delivery timeslots (every hour), with which you can choose the time you want to receive the products from 10:00 AM to 8:00 PM Note: The delivery timeslots may be changed as appropriate or announced by the government. The customer can choose the delivery time in the order process.
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Delivery feeFree shipping promotion apply to order above 399 baht (after any discount) with 69 baht discount. If shipping fee is higher than 69 baht, customer will be charged the excess. Minimum order 250 baht / order and delivery fee starts at 69 baht / order, please check the website page for promotions during each period. (Only available in limited service areas)
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Conditions
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For ordering products through Big C Online by choosing to deliver within the service area specified by Big C
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Delivery area, Bangkok and its vicinity (in some areas)
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The delivery location must be within 25 kilometers of the surrounding service area (from the location of the delivery branch) or according to the conditions provided by Big C online. Delivery distance is subject to change without prior notice.
- If Big C staff cannot contact customer, via the mobile no. that given in delivery details, more than 3 days. That order will be cancelled.
- Free shipping promotion only apply to the order that weight under 15kg and volume under 80,000 cubic centimeter.
- To ensure customer privacy, all deliveries are made to the following locations:
- Individual Residence: Front entrance of the premises.
- Condominiums and apartment buildings: Designated collection area, as determined by property management.
- Office buildings: Designated collection area on the ground floor.
- Please note that the delivery personnel are not permitted to access the customers' residential area.
3. Pick up at store
Pick-up service at the Big C online hypermarket branches. Customers can pick up from any branches that they find convenient. Working time starting from 10:00 AM to 8:00 PM. The time slot that you can choose depends on the time that you order.
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Delivery feeNo minimum order and free of charge
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Conditions
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For ordering products from Big C Online
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Contact the Big C Hypermarket branch's customer service point (the red bow point) to arrange for product pickup at the branch that you select in order
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Show printed purchased order or e-mail with ID card or copy of ID card of customer who purchases to pick up products.
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In order to prevent wearing the right, the company reserves the right to accept the product on behalf of another person and please show your ID card when receiving the product every time.
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If customers cannot be reached through the provided phone number in 3 days at check-out process, Big C reserves the right to cancel the order.
Note: In case of paying by credit card online (Payment gateway), please show your ID card to confirm your identity when receiving the product
4.Parcel delivery
Big C Online parcel delivery service for Bangkok and its vicinity delivery take around 2-3 days. For upcountry around 3-5 days and for remote area delivery can take 5-7 days.
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Delivery fee
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No minimum order and the parcel delivery fee will be calculated based on the total weight of the product in that order and destination delivery address. Therefore, each order will have a different delivery cost. According to this delivery fee table
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Total weight (Kg.) |
Bangkok and its vicinity | Up country |
1 | 65 | 70 |
2 | 65 | 70 |
3 | 70 | 75 |
4 | 70 | 75 |
5 | 70 | 75 |
6 | 82 | 87 |
7 | 89 | 94 |
8 | 96 | 101 |
9 | 108 | 113 |
10 | 115 | 120 |
11 | 122 | 127 |
12 | 129 | 134 |
13 | 136 | 141 |
14 | 143 | 148 |
15 | 150 | 155 |
16 | 157 | 162 |
17 | 164 | 169 |
18 | 171 | 176 |
19 | 178 | 183 |
20 | 185 | 190 |
21 | 192 | 197 |
22 | 199 | 204 |
23 | 206 | 211 |
24 | 213 | 218 |
25 | 220 | 225 |
26 | 227 | 232 |
27 | 234 | 239 |
28 | 241 | 246 |
29 | 248 | 253 |
30 | 255 | 260 |
31 | 280 | 285 |
32 | 305 | 310 |
33 | 330 | 335 |
34 | 355 | 360 |
35 | 380 | 385 |
2. The company will calculate the delivery fee for that order before confirming the order.
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Conditions
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For ordering products through Big C Online in the service area specified by Big C
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Delivery area all over Thailand provided by a parcel delivery service provider.
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When the products in the order and the parcel box are included. The length of one side must not exceed 170 cm., the total length of all sides does not exceed 250 cm. and the total weight does not exceed 35 kg.
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Any payments on delivery are not accepted i.e. Cash on delivery, QR prompt pay on delivery or Credit card on delivery
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If some items in the order cannot be delivered due to out of stock or the product is not ready for delivery, the company will inform the customer via e-mail before delivery and will process the delivery of other items in that order.
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We reserve the right to add or change products and quantities, after the order is confirmed (Only for orders that select parcel delivery)
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If the parcel delivery service provider is unable to contact the customer within 3 days via telephone number that the customer has notified in the ordering process. The company reserves the right to cancel the order.
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If the staff is unable to contact the customer within 3 days at the telephone number that the customer has notified in the ordering process. The company reserves the right to cancel the order.
5. Hardline delivery
Online ordering that including large product in the category of electrical products. In some areas, hardline delivery will be delivered separately from other types of products.
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Delivery feeMinimum order 250 baht / order and normal delivery fee 69 baht / order, please check the website page for promotions during each period.
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Conditions
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Delivery service area only available in Bangkok and its vicinity.
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The bulky products cannot choose to pick up products at store.
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Customers can choose the delivery time as shown on the website.
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Customers can place orders for many bulky products in one shopping cart. But cannot be ordered together with other types of products. If you would like to order many types of products, please separate order and payment.
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If the staff is unable to contact the customer within 3 days via calling telephone number that the customer has notified in the ordering process. The company reserves the right to cancel the order.
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