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To ensure that you receive the full benefits of our services, and to enable the Company to provide services to you effectively and efficiently, the Company intends to process your personal data as described below.

Purposes Types of Personal Data Lawful Basis
To use personal data for identity verification, authentication, and confirmation of data ownership before providing essential services, such as opening bank accounts, parcel drop off services, or conducting financial transactions as required by law. - Identity Data
- Identification Document
- Contact Data		 - Compliance with Legal Obligations
- Necessary for the Performance of Contract
- Legitimate Interest
To disclose necessary personal data to external service providers so they can perform or support service operations in accordance with applicable tasks or contractual obligations, and only to the extent necessary. - Identity Data
- Transaction Data		 - Necessary for the Performance of Contract
- Legitimate Interest
To process financial transaction requests, verify data accuracy, display transaction information, coordinate with banks or payment service providers, and record transactions as required by law. - Identity Data
- Identification Document
- Contact Data
- Transaction Data
- Financial Data		 - Compliance with Legal Obligations
- Necessary for the Performance of Contract
To prepare transaction documents, payment confirmations, receipts, full tax invoices, and other documents required by law. - Identity Data
- Identification Document
- Transaction Data		 - Compliance with Legal Obligations
To send service related notifications, including transaction confirmations, service status updates, benefit notifications, system update announcements, or alerts regarding service disruptions. - Identity Data
- Contact Data
- Transaction Data
- Technical Data		 - Legitimate Interest
To analyze user data and behavioral patterns, gather user feedback, conduct research, execute public marketing activities, manage promotional campaigns, and improve product quality, service performance, and overall user experience. - Aggregated Data
- Transaction Data
- Usage Data
- Technical Data
- Communication Data		 - Explicit Consent
- Legitimate Interest
To exercise legal rights and comply with legal obligations related to the Company’s products and services. - Identity Data
- Identification Document
- Contact Data		 - Compliance with Legal Obligations
- Necessary for the Performance of Contract
- Legitimate Interest
To maintain system security, detect and prevent fraud, cybercrime, identity theft, impersonation, or misuse of services, including monitoring and logging security related events. - Identity Data
- Identification Document
- Contact Data
- Transaction Data
- Communication Data		 - Compliance with Legal Obligations
- Necessary for the Performance of Contract
- Legitimate Interest
To disclose necessary personal data to Call Center service providers for customer communication and support through the Call Center system. - Identity Data
- Contact Data
- Transaction Data
- Communication Data		 - Legitimate Interest
- Necessary for the Performance of Contract
To use personal data for promotional activities, marketing campaigns, and prize draws, including contacting and verifying users to notify or deliver benefits, rewards, or entitlements. - Identity Data
- Contact Data
- Transaction Data		 - Legitimate Interest
To contact, identify, and verify users’ identities to confirm the provision and/or use of various benefits. - Identity Data
- Identification Document
- Contact Data
- Transaction Data		 - Legitimate Interest

 

In general, the Company does not intend to collect or use information relating to your religion and/or blood type that may appear on a copy of your national identification card. If you submit a copy of your identification card to the Company, please ensure that these details are redacted in advance. However, if you do not redact such information, it will be deemed that you allow to the Company redacting it on your behalf, and the document will remain valid and legally effective even after redaction. In the event that the Company is unable to redact such information due to technical limitations, the Company will collect and use this specific portion of the data solely for the purpose of verifying your identity.

The Company may disclose your personal data to the following individuals or entities, strictly for lawful purposes and only to the extent necessary to provide the services you have chosen to use:

  • Kasikorn Bank, Siam Commercial Bank, and/or Bangkok Bank
    To provide identity verification and authentication services through the NDID and/or e‑KYC systems for bank account opening.
  • Kasikorn bank, Siam Commercial Bank, Bangkok Bank, Krungsri Bank, Government Savings Bank, Bank for Agriculture and Agricultural Cooperatives, and/or Land and Houses Bank
    To provide services related to deposit and withdrawal transactions.
  • Utility service providers, credit or loan service providers, leasing companies, telecommunications service providers, life insurance companies, government agencies, and/or other relevant companies
    To support bill payment services for various utilities, fees, taxes, penalties, premiums, or other related service charges.
  • C Payment Solution Co., Ltd. (CPS)
    To provide services related to Gift Card products.
  • Parcel delivery service provider
    • Kerry Express (Thailand) Public Company Limited (KEX)
    • Flash Express Co., Ltd. (Flash)
    • Thailand Post Co., Ltd. (Thailand Post)
    • Lazada Ltd. (Lazada)
    To provide services related to Parcel and Drop‑off products.
  • AEON Thana Sinsap (Thailand) Public Company Limited
    To provide services related to Big C credit cards or loan cards, and only in cases where explicit consent has been given.
  • True Corporation Public Company Limited and/or ShopeePay (Thailand) Co., Ltd.
    To provide top‑up services.

For more information regarding each product, please refer to the following channels: